Support
FAQs
What is Wicoms?
Wicoms offers WiFi services and marketing solutions for businesses. For more information about Wicoms please visit the About Us page on this website.
What is the wireless internet?
Wireless Internet, WiFi and WLAN all refer to a networking technology that uses radio frequency instead of physical wire, which enables users to connect to theinternet within a particular range.
How secure is the WiFi network?
Wicoms network is one of the most secure available for public access, verified by Intel® as part of the Wireless Verification Programme. We operate and provide our services under an Ofcom-approved code of practice.
What happens if it goes wrong?
Wicoms operates a helpdesk available 12 hours every day for venue owners andtheir customers who use the network. All equipment is linked to a Network Operations Centre (NOC) which monitors its functionality so if there is a fault the engineering team can diagnose and fix the equipment remotely. Depending on what support package you have, we provide a UK-wide engineering support service to rectify problems. We are also a member of Ombudsman Services: Communications, which is the industry’s regulatory body and handles complaints.
Can I cancel the contract?
There is a cancellation policy in the terms and conditions which are printed on the order form and on the website.
What type of ADSL connection do I need?
You will need a connection speed of more than 1Mb per second and you'll need a configurable modem to enable the service to work. Give us a call on 0207 841 1040 or email us at info@wicoms.com
What does the WiFi network cover?
It all depends on the venue – whether it’s indoors, outdoors, has good line of sight and several other factors – but when we carry out a survey we’ll be able to give you a better idea of what can be covered.
